Information We Collect
When you register and use the 13400 platform, we collect several categories of information to ensure the service operates properly and securely. The types of information collected are as follows:
Account Information
During registration, you are required to provide your full name, email address, phone number, and any other information needed to verify your identity. This information is used to create and manage your account on the platform.
Payment Information
All transactions on 13400 are conducted in Malaysian Ringgit (RM). When you make a deposit or withdrawal, transaction-related information — such as your chosen payment method, amount, and timestamp — is recorded. We do not directly store your full bank card or financial account details; payment processing is handled through verified third-party service providers.
Device and Browser Information
Our platform automatically collects certain technical information when you access 13400, including device type, operating system, browser type, IP address, language settings, and time zone. This information helps us ensure the platform functions correctly across different devices and delivers a consistent experience.
Usage Data
We record data on how you interact with the platform, including games played, session duration, bet amounts, and transaction history. This data is used to improve our services, detect unusual activity, and meet compliance requirements.
Why We Use This Information
Information collected by 13400 is used for specific, legitimate purposes. We do not use your data beyond the scope stated here without your prior consent.
- Account management: To securely create, verify, and manage your user account;
- Transaction processing: To accurately process deposits, withdrawals, and all financial transactions in MYR;
- Platform security: To detect and prevent fraud, account abuse, and any unlawful activity on the platform;
- Customer support: To enable our team to resolve technical issues and respond to your enquiries effectively;
- Product improvement: To analyse usage patterns and enhance the platform's features, interface, and overall user experience;
- Service communications: To send important notifications relating to your account, changes to our terms, or relevant security information.
Cookies and Session Tracking
The 13400 platform uses cookies — small text files stored in your browser — to enhance your experience and ensure that essential platform features function correctly.
Types of Cookies Used
Session cookies: Used to maintain your login status during an active session. These cookies are automatically deleted when you close your browser.
Preference cookies: Saves your preferences such as language selection and display format so you do not need to reconfigure them each time you access the platform.
Analytics cookies: Helps us understand how users interact with the platform as a whole, for improvement purposes only. This data is aggregated and does not identify you individually.
You can manage or block cookies through your browser settings. However, blocking certain cookies may affect the functionality of some parts of the 13400 platform.
Data Retention and Security Measures
The security of your personal information is a top priority at 13400. We employ a range of technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.
All data transmitted between your device and our platform servers is protected with industry-standard SSL (Secure Socket Layer) encryption. Data stored on our servers is also subject to strict access controls — only authorised personnel may access users' personal information, and only when required for legitimate operational purposes.
Account information and transaction records are retained for as long as your account is active, and for the period required by law or operational needs after account closure. Once the defined retention period has lapsed, data will be securely deleted or anonymised.
Third-Party Sharing
13400 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. However, we do share necessary information with the following parties under certain circumstances:
- Payment processors and financial institutions required to carry out transactions in MYR;
- Technical service providers who assist in operating the platform's infrastructure, under strict confidentiality agreements;
- Legal or enforcement authorities when required to do so under Malaysian law.
Your Rights as a User
As a 13400 platform user, you have certain rights regarding your personal information. We respect these rights and will handle all related requests accordingly.
You have the right to request a copy of the personal information we hold about you. We will provide this within a reasonable timeframe.
If any information we hold is inaccurate or out of date, you may request a correction through your account settings or by contacting customer support.
You may request the deletion of your account and personal data, subject to any applicable legal retention obligations.
To submit any privacy rights request, contact the 13400 customer support team through the platform. Requests will be processed within 30 business days from the date of receipt.
Policy Changes and How to Contact Us
Changes to This Privacy Policy
13400 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or service improvements. Users will be notified of any material changes via in-platform notifications or to the email address registered with your account.
The latest version of this Privacy Policy will always be available on this page with a clear update date. We encourage you to check this page periodically. Continued use of the 13400 platform after changes are published will be deemed acceptance of the updated policy.
Contact Our Team
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to the 13400 customer support team through the following channels:
- Online support via live chat on the platform (available daily);
- Section FAQ us for quick answers to general enquiries;
- Support email: [email protected] (include your username and the nature of your query for a faster response).
This Privacy Policy is governed by Malaysian law. We are committed to complying with the Personal Data Protection Act 2010 (PDPA) and all related regulations in the handling of personal information belonging to 13400 platform users.
Your Privacy, Our Priority
We built 13400 with the trust of Malaysian users at its core. If you have any questions about privacy or would like to learn more about our platform, please check the help section or register an account to get started.